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General terms and conditions

I. Предмет договора

 The customer shall receive, upon request by email, a draft of the individual Moscow sightseeing program from the tour operator (see example for 1 day Moscow private Tour). Type, volume, and price of the tour service in particular are detailed in the respective tour descriptions.

 

II. Сроки оплаты

Once you have sent your order in written form (by email) individual tour services will be nonbinding prebooked and a corresponding invoice will be send to you. The booking confirmation will take place only upon receipt of the first deposit guarantee of EUR39,00.

Second deposit – no less than 100% of the total price (less EUR39.00 paid earlier as a deposit) is to pay at the latest 30 days before the accepting of the first travel service. 

By non-receipt of a payment we receive the right to cancel the contract from our side.

Once you have sent your order in written form (by email) individual tour services will be nonbinding prebooked and a corresponding invoice will be send to you. The booking confirmation will take place only upon receipt of the first deposit guarantee of 50% of the total price, but no less than EUR39.00. 

The rest is to pay at the latest 7 days before the accepting of the first travel service.

By non-receipt of a payment we receive the right to cancel the contract from our side. 

Once you have sent your order in written form (by email) individual Moscow sightseeing program will be fixed, individual tour services will be binding booked and a corresponding invoice will be send to you. For any last-minute booking the prepayment of 100% of the tour program price shall be required. 

By non-receipt of a payment we receive the right to cancel the contract from our side. 

 III. Расторжение договора или изменение заказа

The customer shall have the right to withdraw at any time from the concluded contract. The cancellation and rebooking conditions will be announced separately to the customer before conclusion of the contract within the framework of the tour program specifications.

All costs incurred due to non-refundable booking fees, such as purchasing any tickets for theaters, the Kremlin Museums, express train tickets Moscow – St.Petersburg, etc. shall be paid in full. All costs by any return debit to the customer’s card incurred due to non used, but online paid services, will be extra charged to the customer. Depending on the cancellation date an additional cancellation fee will be extra charged. 

If the cancellation is made earlier than 14 days before the agreed and accepted date of the tour program, the cancellation fee 39 euro shall be charged.

If the cancellation was made less than 14 but earlier than 7 days before the agreed and accepted date of the tour program, the cancellation fee in the amount of 25% of the total tour program price (minimum amount - 39 euro) shall be charged.

If the cancellation was made less than 7 but earlier than 3 days before the agreed and accepted date of the tour program, the cancellation fee in the amount of 50% of the total tour program price (minimum amount - 39 euro) shall be charged.

If the cancellation is made within 3 days before the agreed and accepted date of the tour program,  the customer refuses to accept the agreed tour program or does not show up for the first touring day appointment, the total amount of the tour program price shall be charged, withheld and kept as a cancellation fee. 

Rebookings are not possible unless the respective service description allows this possibility by way of exception, which should be discussed in each case with the tour operator in writing via email. The customer shall be entitled to provide a substitute participant, provided that the individual bookings and sight visits described in the tour program, allow that. 

Cancellation and rebooking fees shall be charged immediately. 

 

IV. Изменение объема или стоимости услуг

The price increases in principle are not possible. We expressly reserved the right for prices changes if other integrated service providers (museums, hotels, restaurants) have suddenly increased their prices. In case of early booking the customer shall be immediately notified about any price changes. In addition, by currency exchange rate fluctuations we expressly reserved the right for prices changes.

The traffic situation in Moscow, street blocked during holidays or for the passage of state officials, changes in the fixed Museum admission timings may cause changes in the sequence of service.

All services are guaranteed by tour operator in the full amount. 

V. Amendment of the general terms and conditions and place of jurisdiction

Tour operator reserves the right to amend these general terms and conditions at any time with effect for the future. No obligation towards customer exists to notice him about it. Each agreement shall be entered under the General Terms and Conditions, which were valid at the time of conclusion of contract.

On the private web site of the tour operator (www.iwir.eu) actual version will be placed to inform a customer.

All contractual relationships under these General Terms and Conditions, as well as any relation between both parties, shall be governed by the laws of Russia. By any actions the place of jurisdiction shall be Moscow. 

 

Please note that the entry into Russia is only with issued entry visa possible. We would recommend applying for your Russian visa well in advance prior to the planned arrival date.

I shall be only too happy to portray my beloved hometown, Moscow, from my point of view. Hope to see you in Moscow! 

Best regards from Moscow,
Julia Onichtchenko,
German and English speaking guide, 
Managing director IWIR Tour-Project. 

Contact

Email: julia@iwir.ru, mobil: +7 916 854-17-29